Privacy Policy

1. Information We Collect

Information you provide

We may collect information that you voluntarily provide when you:

• Create or manage a member account.
• Submit or update a business or nonprofit listing.
• Purchase or renew a membership, sponsorship or enhanced listing.
• Submit a contact form, correction report, review, referral or request.
• Subscribe to newsletters or other communications.
• Submit a press release, event, discount, job or other content.
• Communicate with us by email, telephone or another method.

Depending on the service, this information may include your name, email address, telephone number, business name, mailing address, website, business description, military affiliation, ownership status, membership information and other information you choose to provide.

Information collected automatically

When you visit our websites, servers and service providers may automatically receive information such as:

• Your Internet Protocol address.
• Browser, operating system and device information.
• Requested pages, referring pages and referring websites.
• Date, time and approximate location information.
• Interactions with pages, links, forms and advertisements.
• Security, diagnostic and server-log information.

2. Public Business Listings and Submitted Content

Veteran Owned Business operates public directories and content platforms. Information submitted for a business, nonprofit, event, press release, discount, job posting or other public submission may be displayed publicly.

Publicly displayed information may include the business or organization name, contact information, service area, website, social-media links, business description, military ownership category, images, logo, products, services, offers and other information submitted for publication.

Members may request corrections or updates through their member account or by contacting us. Removal requests may be subject to identity, ownership or authorization verification.

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3. How We Use Information

We may use information to:

• Provide, operate and maintain our websites and directories.
• Create, publish, verify, update and manage listings and accounts.
• Process memberships, sponsorships, renewals and related transactions.
• Respond to inquiries, requests, corrections and customer-service needs.
• Send account, membership, service and administrative communications.
• Send newsletters or promotional communications where permitted.
• Measure traffic, performance, engagement and advertising.
• Improve navigation, content, security and user experience.
• Detect abuse, spam, fraud, attacks and technical problems.
• Enforce our policies and protect our rights and users.
• Comply with legal, accounting and regulatory obligations.

4. How Information Is Shared

We do not rent mailing lists or sell personal contact information as a standalone commercial product.

We may disclose information in the following circumstances:

• Public directory information: Information submitted for public display may be published on our websites.
• Service providers: We may use hosting, security, analytics, advertising, payment, email, database, customer-management and technical service providers.
• Legal and safety purposes: Information may be disclosed when reasonably necessary to comply with law, legal process, court orders, governmental requests or to protect rights, property, users or public safety.
• Business changes: Information may be transferred as part of a merger, acquisition, reorganization, financing, sale of assets or similar transaction.
• With your direction or consent: We may share information when you request or authorize us to do so.

5. Cookies and Similar Technologies

Our websites and service providers may use cookies, pixels, local storage and similar technologies. These technologies may be used to:

• Maintain sessions and remember preferences.
• Support login, form, security and fraud-prevention functions.
• Measure website traffic and performance.
• Understand how visitors interact with content.
• Display, measure and personalize advertising where permitted.

You may be able to control cookies through your browser, device or consent settings. Blocking some cookies may affect website functionality.

Where required, visitors may be presented with a consent or privacy-choice message before certain technologies are used.

6. Analytics

We may use Google Analytics and other analytics services to understand website use, traffic sources, page performance, device types and visitor interactions.

Analytics providers may collect information through cookies, device identifiers and similar technologies. Data may include pages viewed, approximate location, browser and device information, referral information and interactions with our websites.

Google’s collection and processing of information is governed by Google’s own terms, policies and privacy controls.

7. Advertising and Google AdSense

We display advertisements, including advertisements delivered through Google AdSense and its advertising partners.

• Third-party vendors, including Google, may use cookies to serve advertisements based on a visitor’s prior visits to this website or other websites.
• Google’s advertising cookies may allow Google and its partners to serve advertisements based on visits to our websites and other websites on the Internet.
• Advertising providers may receive device, browser, approximate location, page-view and advertisement-interaction information.
• Visitors may be able to manage advertising personalization through Google’s advertising and privacy controls.

Advertisements are selected and delivered by third parties. The appearance of an advertisement does not constitute our endorsement of the advertiser, product or service.

8. Cloudflare, Security and Fraud Prevention

We use Cloudflare and other security and infrastructure services to help deliver website content, improve performance, prevent malicious traffic and protect our websites.

These services may process Internet Protocol addresses, request headers, browser and device information, requested URLs, security signals and cookie information to provide caching, traffic management, analytics, bot detection, firewall and security services.

We may also use CAPTCHA or similar anti-abuse tools to reduce automated spam, fraud and malicious submissions.

9. Payments and PayPal

Payments may be processed by PayPal or another third-party payment processor. Payment processors collect and process payment and account information under their own privacy policies and terms.

We may receive transaction-related information such as your name, email address, transaction identifier, payment status, amount, date and membership or purchase details. We generally do not receive your complete payment-card number from PayPal.

10. Email, Membership and Newsletters

We may use email addresses to send:

• Account and membership notifications.
• Renewal, payment and transaction information.
• Responses to questions and support requests.
• Listing verification, approval or correction notices.
• Newsletters, updates, promotions and announcements.

Marketing and newsletter messages should include an unsubscribe option. Unsubscribing from promotional messages does not prevent us from sending necessary service, transactional, security or account-related communications.

We may use CiviCRM or other customer, membership and email management systems to maintain contact, contribution, membership, communication and subscription records.

11. Data Retention and Security

We retain information for as long as reasonably necessary to provide services, maintain directory history, administer memberships, resolve disputes, enforce agreements, prevent abuse and meet legal, tax, accounting and operational requirements.

Inactive or expired accounts and listings may be retained for administrative, fraud-prevention, historical, legal or recordkeeping purposes.

We use reasonable administrative, technical and physical safeguards. However, no website, database, email system or Internet transmission can be guaranteed to be completely secure.

12. Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have rights to:

• Request access to personal information associated with you.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Request information about certain disclosures or processing.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request a portable copy of certain information.
• Opt out of promotional email communications.

These rights are not absolute. We may need to retain information for legal, security, accounting, fraud-prevention, public-record or legitimate operational reasons.

We may ask for information needed to verify your identity, account, business ownership or authority before completing a request.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

13. International Visitors

Our websites are operated from the United States. Information may be processed or stored in the United States and other countries where our service providers operate.

Visitors in the European Economic Area, United Kingdom, Switzerland or other jurisdictions may have additional rights under applicable data-protection laws, including rights to access, correct, delete, restrict or object to certain processing and to complain to an appropriate supervisory authority.

14. Children’s Privacy

Our membership, business-directory and advertising services are intended for adults and businesses. We do not knowingly collect personal information directly from children under 13.

Please contact us if you believe a child has submitted personal information to us without appropriate permission.

15. Third-Party Websites and Services

Our websites contain links to member businesses, government agencies, nonprofit organizations, advertisers, social-media services and other third-party websites.

We do not control and are not responsible for the privacy, security, content or practices of third-party websites or services. Review the applicable third party’s privacy policy before submitting information.

16. Changes to This Privacy Policy

We may revise this Privacy Policy as our websites, services, technology or legal obligations change.

The effective date displayed at the top of this page indicates when this version became effective. Material updates may also be communicated through our websites or other appropriate methods.

17. Contact Us

Questions, corrections and privacy requests may be sent to: